Minutes of the Glenmarie Cove Residents’ & Owners’ Association (GCROA)
Meeting with Glenmarie Cove Management
held at Sri Santai on 15th March 2012 at 16.00
These meetings, held on a monthly basis, are arranged to discuss a list of questions on the subjects of landscaping, security, maintenance, projects status and other issues that are submitted regularly to GC Management by GCROA.
K. Selvaraj Krishnasamy (Raj)
Representatives of NGF Security and Glenmarie Asset Management
Ben Yeoh, Chief Operating Officer
A list of 12 issues where security is currently unsatisfactory was presented by Santok Singh and each item was discussed. Santok stated that residents are the ones reporting on things that GCD are not aware off. This is a sign that there is a lack of hands-on involvement by key GCD personnel. The impression many residents have is that GCD personnel are no pro active. The main listed points were:
- Guards are not properly monitoring cars passing the main guard house and non residents are being given access without signing in.
Johann said that one reason for this could be because cars are often driven well beyond the point where the guard is normally stationed and unless the guard comes to the front of the car he cannot determine the status of the person behind the wheel. Thus some visitors who failed to stop on the left lane were able to gain access without signing in.
GCD agreed to have a guard stationed sufficiently forward at the guard house to direct vehicles to the proper lane.
GCROA and GCD are in the process of preparing a comprehensive set of Standard Operating Procedures for security operations and House Rules and this should be completed by May. Upon completion, members will have the opportunity to comment on the documents before final adoption.
- Also residents are often not receiving phone calls when visitors or suppliers arrive. Improvements need to be made.
With the auto dialler in use, requiring 3-digit codes, it was generally agreed that most of the problems are due to the guards not performing what they should. GCROA felt there is a lack of proper supervision and that GCD are ultimately responsible to residents and cannot put the blame solely on their supplier NGF Security.
NGF reported they have a new supervisor. Johann suggested that they should consider hiring supervisors who are able to train the lower ranks.
The proposed system of moving guards from one post to another at regular intervals was discussed. A system had previously been proposed by GCROA 3 months but was not addressed by both parties. GCD described the present ‘rotation system’ practised by NGF, which was deemed unacceptable by GCROA. GCD agreed to reassess the system and details will be presented to GCROA within one week.
The barrier system is to be replaced in the near future. Quotes have been obtained for a new system using ‘proximity cards’. The target date for completion of this new system was 1st April 2012 but this will now not be met. A budget meeting is planned for 3rd April at GCD’s HQ when the contract should be approved and installation should take approx. one week. Only one barrier will be installed at the main guard house. The new operational target date is 1st May. Residents will be issued new access cards on surrender of their current tags. Car stickers should be available fairly soon.
- A detailed discussion took place on Sunday construction working and GCROA stressed that this practice should be completely stopped. Many residents have complained about being disturbed by noise.
- The proposal to install traffic lights at the Jalan Telok Gong entrance was bought up by Johann Foo. His understanding is that JKR has given their full backing for this installation in their letter to GCD on 13th January, 2002.
- Bala stated that based on a traffic impact assessment commissioned some time ago, there appears no need for traffic lights. Johann countered that as this is a matter of safety for the residents, GCROA will, if necessary, petition JKR to enforce their requirement that the lights be installed. At the very least, road humps should be built.
- GCD stated that the Club House contract will be awarded at the end of March and work should commence in April.
- The repair or replacement of Senangin Pier that was badly damaged by a runaway barge is subject to an insurance assessor’s report.
- The new jetty in Precinct 2, is pending inspection and handover in the next two weeks.
- Guna agreed to have a list of maintenance projects he had planned for the coming month at each meeting so that the committee was aware of what was planned, so the Committee did not have raise issue these particular items.
For the spread sheet listing the outstanding projects and revised completion dates, go to the file GCD-GCROA 15 March 2012 in the box.net widget.