Defaulters – nipping the bud by Johann Foo

Owners of properties will have signed a Deed of Mutual Covenants (DMC) when they purchased their properties from Glenmarie Cove Development Sdn Bhd (GCD).  Under the Deed, purchasers shall observe the following covenants:

a)      To contribute from time to time a fair and justifiable proportion of the cost and expense of the maintenance, upkeep and repair  of the infrastructure, including the roads, driveways, drains, culverts, water mains and sewerage plants serving the precinct until they are taken over and maintained by the Appropriate Authority;

b)      To contribute from time to time a fair and justifiable proportion of the cost and expense of services, including refuse collection, cleaning of public drains and grass cutting on the road reserves until such services are taken over by the Appropriate Authority; and

c)       To pay for the security services provided by GCD at a rate determined by GCD at its absolute discretion from time to time and at any time.

That’s the easy part.

We know from the management of GCD that there are purchasers who have not been paying their dues, for whatever reason(s).  The aggregate sum in default is mounting after each billing cycle and has reached six figures.  I know of one land owner who has yet to build his home on his bungalow lot and feels it is absurd that he has to pay for security and maintenance services that he currently does not enjoy. Others may have withheld payments because the services are below par. I can certainly feel for this landowner because I too felt the same way when I received the bill the first time, almost 4 years before my moving here. This post does not deal with the merits of their justification for non-payment but I feel it is pertinent to discuss how defaulters are detrimental to those who have lived up to an agreement signed.

It is a zero-sum game – what is unpaid will have to be picked up by someone else unless GCD is so charitable an organization that it will absorb the uncollected charges. The default sum will have to be dealt with eventually and one way to do that is to build into the budget a contingency reserve for expenditure or costs that are not foreseen.  We have no details from the management but I will not be the least surprised if we have already begun funding the defaulters through this inbuilt reserve.

Should we nip the bud? And how can we nip the bud? Please offer your suggestion so the Committee will have inkling what the residents would like management do to arrest the problem. I know this happens everywhere but I feel it is not fair that some could get away from their covenants to help upkeep this estate.

Here is one suggestion. Bar the access cards of defaulters so that they will have to get in and out via the visitors/contractors lane. They are not being denied access to their properties; they just do not go through the usual residents’ channel.  After all, they are not paying for the security services and the boom gates are part of the security offering.

Finally, I feel there should be greater transparency from GCD in the way monies collected from residents are spent. In the DMC, it is provided that the apportionment of an appropriate contribution for parts (a) and (b) above are to be made by GCD or “any other competent person appointed by the Vendor (i.e. GCD)”. We have no idea if an independent person or organisation is  appointed to inject fairness into the process.

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8 Responses to Defaulters – nipping the bud by Johann Foo

  1. yfyin says:

    I agree that all owners should be informed on how these fees are spent and the status of account from time to time.
    Owners should be told what and who they are paying for.

  2. yfyin says:

    On the security and maintenance fees, GC should focus on families who have shifted and staying in GC now.
    As for properties who are vacant, the owners should pay the security fees as their properties are guarded by the security team, without security, their windows and doors could be all stolen.

  3. yfyin says:

    Actually, there are a family of stray dogs staying in GC, maybe some of these waste is from the stray dogs, there are also many -many cats, cats cannot be confined in the house, as they are great climbers, normally they like to do their business on sandy ground.
    There are many occasion I find their foot print on the windscreen and top of my car, they left their scratch mark too.
    We don’t see so often dogs walking in GC.
    The maintenance team should carry a waste pan to clean these waste.

  4. Johann says:

    I think I’m right to say the CCTVs do not cover the roads within the precincts. The equipment available today will be light years ahead of what has been installed but that’s the nature of the surveillance camera industry. Perhaps it is time for an upgrade and the task would be easier if people pay their dues.

    Nicky Teh, our Security liaison, knows a whole lot better about the security equipment deployed and the working conditions. So, Nicky, what’s up?

    If you see someone walking an unleashed dog or not carrying the necessary things to remove the poo, use your mobile phone and email the picture to and it will be posted under the category “Poo Watch”. The identity of the sender will remain anonymous.

    I take this opportunity to note that there is one household in P2 that keeps the dog leashed but outside the perimeter fence. It came at me as I rode pass on my bicycle but the leash was not long enough. I am not sure if this is a regular practice, but I bring this up because I fear that if the owner does not stop doing this, one day a small child may wander into the dog’s path and get seriously hurt. That would be tragic.

    • nickyteh says:

      The CCTVs points cover many pertinent areas but the problem us they are all dummy sets as none are working due to the frequent lightning strikes and difficulty in getting the parts from Germany as claimed by GCD. This is also a chicken and egg situation as unpaid security and maintenance fees is running in hundreds of thousands of Ringgit and this may have indirectly delayed the purchasing of parts as well. Dog owners should also ensure their dogs regardless of size to be leashed up when in common area as we have children and Muslim residents amongst us. Cat owners should ensure their pets are free to roam inside their own home and preferably leashed up outside their home with plenty of slack to move around. Never try never know.

  5. boyscout2b says:

    After a year in GC, we are dissapointed to hear about the non settlement of maintenance/security fees and dog poo issue. We would have thought that GC residents are well educated enough to know better. Guess we were wrong. I have only ONCE seen a lady walking her dog with a glove on and plastic bag in hand. But this is NOT the norm. Most residents seemingly look the other way when their dogs poop on commom property; not bothering or caring if others are inconvenienced by the sight/smell of their poop. If the security CCTVs are working maybe we can name/shame them?

    • wkchoo says:

      Comments by Johann
      “If you see someone walking an unleashed dog or not carrying the necessary things to remove the poo, use your mobile phone and email the picture to and it will be posted under the category “Poo Watch”. The identity of the sender will remain anonymous.”

      Agreed of using picture to capture the ” dog in action” but not on walking unleashed of small dog or not carrying the necessary things to remove the poo. I speak from my own routine everday, my dogs done their business within 5 minutes and the rest of the time I’m hand free ie no longer holding “necessary things”…so it will be mistaken otherwise.

      I’m on lookout everytime but have not be able to “catch” , the situation has not improved and wondering if passing pamplet to pet owners in GC will help on the awareness. Could it be the maids not carrying out the owners instructions on collecting the poos???

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